Snehi
Effective Date: August 28, 2026
At Snehi – An Organisation for Psychosocial Support and Mental Health Care, we understand that seeking mental health support can involve sharing deeply personal and private information.
Your privacy, dignity and confidentiality are extremely important to us.
This Privacy Policy explains how Snehi collects, uses, stores and protects personal information shared with us through our website, counselling and psychosocial support services, contact forms, email, telephone and other interactions with the organisation.
1. Our Commitment to Confidentiality
Information shared with Snehi in the course of seeking counselling, psychosocial support or mental health assistance is treated as confidential.
We do not sell, rent or commercially share personal or counselling-related information with third parties.
Information relating to an individual’s mental health, emotional well-being, counselling sessions or personal circumstances is handled with particular care and is accessed only by authorised persons who need the information for legitimate organisational or service-related purposes.
The confidentiality of mental-health-related information is also recognised under the Mental Healthcare Act, 2017, including information stored in electronic or digital form. (India Code)
2. Information We May Collect
Depending on how you interact with Snehi, we may collect information such as:
You are encouraged to share only information that is necessary for the purpose for which you are contacting us.
3. Counselling & Mental Health Information
Information shared during counselling or psychosocial support is treated as confidential and is used primarily to provide appropriate support and maintain necessary service records.
Such information will not ordinarily be disclosed to another person without appropriate consent, except where disclosure is:
Where disclosure is legally or ethically necessary, Snehi will seek to limit disclosure to the information reasonably necessary for the relevant purpose.
4. How We Use Your Information
Personal information may be used to:
We do not use counselling information for advertising or commercial profiling.
5. Protection of Your Information
Snehi takes reasonable administrative, organisational and technical measures to protect personal information from:
Access to confidential information is restricted to authorised personnel and service providers who require access for legitimate purposes and are expected to maintain confidentiality.
Where information is maintained electronically, reasonable security controls are used to protect such information.
6. Sharing of Information
Snehi does not ordinarily disclose personal or counselling information to external persons or organisations without appropriate consent.
Information may, however, be shared where necessary:
Snehi seeks to ensure that such sharing is limited to what is reasonably necessary.
7. Children and Young People
Snehi’s work includes children, adolescents and young people. We take additional care when handling information relating to minors.
Where services involve a child or minor, information will be handled in accordance with applicable law, safeguarding requirements and appropriate consent procedures.
Parents, guardians and other representatives should ensure that information submitted on behalf of a minor is accurate and appropriate to share.
8. Website & Cookies
Our website may use cookies or similar technologies to improve website functionality, understand website usage and enhance the visitor experience.
We may collect limited technical information such as:
This information is generally used for website security, administration and improvement of our services.
Snehi does not use website analytics or tracking information to identify or profile individuals for commercial purposes.
9. Third-Party Services
Our website may use third-party services such as:
Such services may process limited information in accordance with their own privacy policies.
Where third-party services are used to process personal information on behalf of Snehi, we seek to use appropriate safeguards and limit access to information to the relevant purpose.
10. Donations & Payments
If you make a donation through our website, payment and transaction information may be processed by the relevant payment gateway or financial service provider.
Snehi does not ordinarily have access to or store complete payment-card information such as your full card number, CVV or banking passwords.
Donation information may be retained for accounting, statutory, audit and tax-compliance purposes.
11. Data Retention
Snehi retains personal information only for as long as reasonably necessary for the purpose for which it was collected, for providing services, maintaining appropriate records, fulfilling legal or regulatory obligations, or resolving disputes.
Counselling and mental-health-related records may be retained for appropriate periods in accordance with applicable professional, legal and organisational requirements.
When information is no longer required, reasonable steps will be taken to securely delete, destroy or anonymise it, where appropriate.
12. Your Rights
Subject to applicable law and the nature of the information held by Snehi, you may have rights relating to your personal information, including the ability to:
Requests may be made using the contact details provided below.
13. Confidentiality Is Not the Same as Emergency Care
Snehi provides mental health and psychosocial support. However, communication through the website, email or online forms should not be treated as an emergency service.
If you or someone else is in immediate danger or at imminent risk of harm, please contact the appropriate emergency services or seek immediate professional medical assistance.
14. Changes to This Privacy Policy
Snehi may periodically update this Privacy Policy to reflect changes in its services, technology, applicable law or privacy practices.
The updated policy will be published on this page with the revised effective date.
15. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Snehi
B-347, Vasant Kunj Enclave,
New Delhi – 110070, India
Phone: +91-9582208181
Email: snehi.india@gmail.com
